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What is an employee satisfaction survey, its purpose and is it mandatory?

An Employee Satisfaction Survey is an important tool for organizations to understand employee experiences and perceptions. It can help identify areas for improvement and develop strategies to increase employee satisfaction and engagement.

At Learned, we define an Employee Satisfaction Survey as a process conducted by an organization to measure and improve employee satisfaction and engagement with the organization and its policies, processes and working conditions.

The purpose of an Employee Satisfaction Survey is to gain insight into employee satisfaction. Through structured questionnaires, various aspects of work and the organization are evaluated, such as the work environment, workload, salary, career development, and relationships with colleagues and supervisors. The goal is to understand how employees feel about their work and the organization as a whole.

 

How long has the Employee Satisfaction Survey been around?

The study of working conditions and employee satisfaction began in the late 19th and early 20th centuries with the growth of scientific management and the human relations movement. An important milestone were the Hawthorne studies conducted between 1924-1932 by Elton Mayo and colleagues, which focused on social factors and job satisfaction. While these studies were not exactly an MTO as we know it today, they did draw attention to these factors. Formal and systematic MTOs probably continued to develop throughout the 20th century, parallel to the development of business psychology and human resources management.

 

Is an MTO mandatory for organizations?

You may be wondering if it is legally required to conduct an employee satisfaction survey. Well, actually no. Well, actually no. In the Occupational Health and Safety Act, work pressure, work stress and undesirable behavior are considered psychosocial workload (PSA). However, it is mandatory to include these loads in the risk inventory and evaluation (RI&E), along with other occupational risks.

In addition, the Occupational Health and Safety Act requires employers to implement a policy aimed at preventing PSA. And if preventing it is not possible, the policy must be aimed at limiting it. Although an employee satisfaction survey is not specifically mentioned as an obligation, it can help identify work pressure, work stress and undesirable behavior and possible areas for improvement.

It is important to emphasize that promoting a healthy work environment and employee well-being is a shared responsibility. By actively pursuing policies to prevent or reduce PSA, you show as an employer that you are committed to the well-being of your employees.

 

Learned: the software, questionnaire and support for a modern Employee Satisfaction Survey

Discover areas for improvement to increase employee engagement. Conduct science-based surveys and get the insights you need to take action. Conducting surveys has never been easier.