Customer storyHow Uno uses Learned to create a culture in which no one stands still
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"Together with Learned, we have created a culture in which no one stands still and everyone is working on their development."
Angelo Lelieveld
Recruitment & Learning en Development at Uno
Uno is a strategic IT partner for organisations that want to grow digitally. But at Uno, growth is not only about clients and technology. Employee development also plays a major role. With Learned, Uno makes development more concrete, conversations more structured and growth opportunities more visible.
From development as an ambition to development as a standard way of working
Development has always been important at Uno. Even so, the development culture has recently become even more active. The organisation has started to look more consciously at how employees grow, which steps they want to take and what they need to get there.
The development culture at Uno has become very active recently. We are very conscious of it and think it is important that everyone works on their development.
Julia Endenburg – Recruitment & Learning and Development at Uno
Above all, that required structure. Because if you want employees to take ownership of their growth, they need to know where they stand, what is expected of them and which steps are possible within the organisation.
The solution
With Learned, Uno brings more clarity to development. Job profiles and career paths show what someone needs to grow. Not vague or abstract, but concrete: which behaviour, which skills and which steps belong to a next role?
Learned helps us make development more visible by bringing in structure and clarity. We have job profiles and career paths, which make it very clear for someone how they can grow.
Julia Endenburg – Recruitment & Learning and Development at Uno
For employees, this creates clarity. They know better what is expected of them in their current role, and also what it takes to make a next step. That makes development less noncommittal and more motivating.
I think the job profiles are very important, because they make it very clear to employees what is expected of them. They can also see very clearly what it takes to grow.
Julia Endenburg – Recruitment & Learning and Development at Uno
Because growth becomes more concrete, there is more action. Employees see what they can work on and how to approach it. That makes development not something for later, but something you can start on right away.
More structure in conversations
Learned also delivers a lot for managers. Angelo Lelieveld, manager of the Professional Services team, mainly uses Learned to prepare and substantiate conversations with employees better.
Previously, it was difficult to look back on a whole year during evaluations. The conversations and insights were there, but they were not always in one central place. As a result, an evaluation was quickly based on what had happened recently instead of on the full picture.
What Learned brings to conversations with employees is above all a bit of structure. It makes it possible to record the insights you gain about an employee throughout the year and to look back on them.
Angelo Lelieveld – Manager Professional Services at Uno
With Learned, Angelo can look back better on the development and performance of employees. That helps him give more targeted feedback: where is someone already doing well, and where is there still room to grow?
That improves the quality, because I am now much better able to explain why an employee could do something better or where they are actually already very good.
Angelo Lelieveld – Manager Professional Services at Uno
That structure is not only useful for managers. It also feels fairer for employees. Feedback is better substantiated, agreements stay visible and development is followed throughout the year.
Because I can also look back over a longer period, I think it feels fairer for the employee too.
Angelo Lelieveld – Manager Professional Services at Uno
The result
The impact of Learned is clearly visible at Uno. Development does not stop at motivation, but is turned into action. A concrete example is the growth in certifications.
Where Uno earned about five certificates a year a few years ago, this year it earned forty.
We really see very strong growth in certifications. Where a few years ago we only earned five certificates a year, this year we earned forty.
Julia Endenburg – Recruitment & Learning and Development at Uno
That shows that employees are not only thinking about their development, but are actually taking steps. The job profiles and career paths help with this, because they give direction to where someone wants to grow.
Learned also contributes to talent retention. Because development opportunities are clearer and employees discuss with their manager which direction they want to take, they see more opportunities within Uno.
Because development opportunities are now clearer and, together with the manager, we really listen to employees about which step they want to take, I think employees mainly see opportunities within Uno and therefore don't start looking elsewhere too quickly.
Julia Endenburg – Recruitment & Learning and Development at Uno
A culture in which no one stands still
For Uno, the change is mainly about structure, visibility and development. Employees get more insight into their own growth. Managers can substantiate conversations better. And the organisation gets a culture in which development receives continuous attention.
If I may summarise the change, I would say: structure is very important. Visibility too, for the employee, and very valuable for the organisation.
Angelo Lelieveld – Recruitment & Learning and Development at Uno
With Learned, Uno has found a way to make performance management not more complicated, but more concrete and more valuable. For employees, managers and the organisation as a whole.
Together with Learned, we have created a culture in which no one stands still and everyone is working on their development. And that is why I would recommend every organisation to get started with performance management.
Julia Endenburg – Recruitment & Learning and Development at Uno
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