Customer Success
Professional guidance for successful implementation
Getting started with smart Performance Management? Our Customer Success Team will help you successfully roll out Learned, with a customised implementation process and personalised support.
A support plan that fits your needs
Personal implementation plan
We guide you personally in rolling out Learned. You get your own Customer Success Manager, multiple check-ins per year, and the option to provide training to employees and managers as well.
Online training & support
Also if you don’t choose a custom implementation plan, you can benefit from our online support. You get access to online group trainings, digital learning modules, Onboarding guide and chat support.
What you can expect from our services
Onboarding training
We teach you everything you need to successfully set up your Learned environment in an Admin training. You can also choose individual training, and training for employees and managers.
Continuous support
Have a question? We offer helpful videos, online tutorials and a chat that will have you answered within 10 minutes! If you have a personal Customer Success Manager, we are here for you via email or phone.
Custom implementation plan
Together we create a project plan to roll out Learned in phases, tailored to your Performance Management goals. We guide you every step of the way!
Personal Customer Success Manager
If you choose a customised implementation, you will have your own contact person at your disposal. We check in with you regularly to guide you during the implementation – and for expert advice afterwards.
“Learned’s Customer Success Team is always very accessible and easy to reach. Whenever I need support, they offer help right away.”
– Sophie Akse, HR Manager
Live within 2 months
Together with your Customer Success Manager, you will work on an implementation plan in which we roll out our platform in phases. For each phase, we set goals and divide action items. In addition, we provide trainings for HR, managers, and employees so that everyone can start smoothly with Learned.
