Customer Success
Completely unburdened. From implementation to going live – and beyond
With Learned, you don’t just get software. You get a partner who guides you every step of the way. From a running start to ongoing optimisation, we ensure you get maximum results with minimum effort from your team.
What is included in our services?
Implementation
You roll out Learned with your own Customer Success Manager who guides you step by step. Together, we create an implementation plan, distribute action items, and train HR, managers and employees. That way you’ll be live within 1 to 3 months, with only ±16 hours of HR commitment.
One-time implementation cost: €2,499
Standard support
Have a question? We offer helpful videos, online tutorials and a chat that will have you answered within 10 minutes!
Our customers rate our support with: 98%!
Additional Services
Performance Management as a service
Even after going live, you remain completely unburdened. With our Performance Management as a Service package, you get a permanent Performance specialist for a fixed number of hours per month.
From €299 p/m
Premium support
Met ons Premium Support-pakket heb je direct telefonisch contact met ons supportteam tijdens kantooruren. Zo krijg je sneller antwoord op je vragen en persoonlijke ondersteuning wanneer het nodig is.
Vanaf €99 p/m
Additional training sessions
Prefer to get started yourself? Then take advantage of our digital support, available to all customers.
€250 p/m per manager
“Learned’s Customer Success Team is always very accessible and easy to reach. Whenever I need support, they offer help right away.”
– Sophie Akse, HR Manager
Live within 1 to 3 months
Together with your Customer Success Manager, you will work on animplementation plan in which we roll out our platform in phases. For each phase, we set goals and divide action items. In addition, we provide trainings for HR, managers and employees so that everyone can start smoothly with Learned.
